Shipping

Please allow 1-2 days for your order to be shipped and an additional 2-3 business days for delivery.

We are closed on weekends and holidays.

UK

All UK orders are shipped complimentary via Royal Mail Tracked Shipping.

An option to ship with DHL Express is available at checkout.

International

All countries outside of the UK will be automatically VAT-FREE at checkout.

International orders ship via DHL Express.

Complimentary shipping on all International orders with a product total over £200 excluding VAT.

International orders with a product total under £200 ship with a £21 flat rate. 

*If DHL does not service your country, we are currently unable to ship to you through our website. 

We are currently unable to ship to Italy, Portugal and Spain, and certain other countries with restrictions on the importation of cosmetics. However, we hope to have this issue resolved shortly. If you have any questions, please email connect@isunskincare.co.uk

For US residents - Please visit: www.isunskincare.com

Tax & Duties

All countries outside of the UK will be automatically VAT-FREE at checkout. Local VAT and any custom charges will be charged to you directly by the courier. 

Returns

We hope that you will be happy with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement of all purchases.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our policy lasts for 14 days. If 14 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

No returns or refunds will be issued due to customs delays or holds beyond our control, nor for unclaimed packages.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over £50, you should consider using a trackable shipping service.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days. 

Should you have any questions regarding our shipping and returns policy, please send an email to: connect@isunskincare.co.uk